Customer Service and Rebate Processing Specialist

Resource Innovations

101d • $17 - $21

About The Position

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing customer service support over calls and email. You will also support Data entry into various database applications. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Requirements

• High school diploma or equivalency.
• 6-12 months of related work experience in a call center environment.
• Fluent in English.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Nice To Haves

• Fluent in Spanish.
• Experience with various Microsoft programs, including Word, Excel, Access.
• Strong attention to detail.
• Strong organizational and prioritization skills and ability to multi-task.
• Experience in a data entry processing and customer centric call center environment.

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Benefits

• Competitive salaries based on skills, experience and qualifications.
• Compensation range for the base salary is $17-$21/hour.
• Discretionary annual bonus eligibility.
• Three weeks of paid vacation per year.
• Paid holidays.
• 401(k)-retirement plan with employer matching.
• Health, dental and vision insurance.
• Other supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees