Customer Service and Logistics Manager

Red Star Yeast Company • West Chester, PA

113d

About The Position

Envera LIC, LLC is part of the Lesaffre family, a key global player in the fermentation of microorganisms for various applications. Located in West Chester, Pennsylvania, Envera manufactures bacteria solutions for different market segments, including wastewater treatment and bioremediation. The position offers the opportunity to represent an organization focused on innovation and sustainability, with a great 401K plan, affordable benefits, and 10 paid holidays.

Requirements

• Bachelor's degree in Logistics, Business Administration, or a related field.
• 5+ years of experience in customer operations or logistics management.
• Ability to think strategically and lead a team with knowledge of management methods and techniques.
• Responsible with high ethical standards, organized, and detail oriented.
• Strong project management, problem-solving, and decision-making skills.
• Proficient in using logistics and inventory management software, ERP systems, and data analysis tools.
• Knowledge of transportation and distribution best practices.
• Ability to lead and motivate a team of customer service and logistics professionals.

Responsibilities

• Manage the end-to-end customer order process, from order receipt to final delivery while meeting or exceeding customer expectations.
• Coordinate and maintain order management system with cross-functional teams (Sales, Production, Fermentation, and Finance) to align supply and demand.
• Develop and implement logistic strategies to optimize transportation and distribution.
• Analyze customer data and metrics to identify opportunities for process improvements.
• Serve as the primary point of contact for customers on order status, delivery, and logistics-related issues.
• Identify and implement technological solutions to enhance operational efficiency.
• Create effective knowledge-based customer service documents including training materials, departmental procedures, and responses to customer inquiries.
• Support Production team in maintaining schedule by communicating new orders and priorities of existing orders.
• Aid Quality Assurance in writing Standard Operating Procedures relevant to the department.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements.

Benefits

• 401K plan
• Affordable benefits
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree