Customer Service and Logistics Coordinator

iGAM SOLUTIONS-posted 8 months ago
Detroit, MI
101-250 employees
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We are seeking a reliable and experienced Shipping & Logistics Lead who will also handle key customer service functions. This hybrid role involves overseeing daily shipping operations, managing logistics workflows, and serving as a point of contact for customer inquiries related to orders, tracking, and delivery. The ideal candidate is highly organized, customer-focused, and experienced in both logistics coordination and client communication.

  • Lead and coordinate all shipping activities, ensuring timely and accurate order fulfillment
  • Manage relationships with freight carriers and negotiate competitive shipping rates
  • Oversee the preparation of shipping documentation (e.g., bills of lading, customs forms, packing slips)
  • Ensure compliance with domestic and international shipping regulations, customs requirements, and company policies
  • Track shipments and proactively resolve delivery issues or delays
  • Maintain shipping schedules and update internal systems with accurate tracking and order status
  • Respond to customer inquiries related to orders, delivery timelines, and shipment status
  • Provide professional, timely assistance via phone, email, or chat
  • Resolve order discrepancies, damages, or delivery complaints efficiently and empathetically
  • Collaborate with warehouse and sales teams to ensure a seamless customer experience
  • Maintain accurate customer records and order documentation
  • Perform other duties as assigned.
  • High school diploma or equivalent
  • Bachelor’s degree in Supply Chain, Logistics, Business Administration or related field preferred
  • Five years of experience in shipping/logistics
  • Strong knowledge of domestic and international shipping processes and freight regulations
  • Proficiency in Microsoft office and experience with logistics, ERP, or CRM software
  • Strong attention to detail and organizational skills
  • Effective communication, listening, and problem-solving abilities
  • Ability to build and maintain strong client relationships
  • Self-motivated, goal-oriented, and able to work independently, while still working as a part of a team
  • Excellent ability to multi-task and prioritize in a busy, fast-growth environment
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent time management skills with a proven ability to meet deadlines
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