Customer Service and Fulfillment Specialist

American Italian Pasta Company • Green Bay, WI

145d • $21 - $36

About The Position

The Customer Service & Fulfillment Specialist acts as a liaison for the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales, transportation, warehousing, credit, and IT. The Customer Service & Fulfillment Specialist is highly knowledgeable in multiple systems and electronic data interchange processes and utilizes their experience, business acumen, and leadership in communicating and resolving order management opportunities.

Requirements

• High School degree required; Associate degree preferred (Supply Chain, Business, or related field).
• A minimum of two years of experience in customer service is preferred.
• Strong written and verbal communication skills are required.
• Ability to use sound judgment when making service-oriented decisions that have financial implications required.
• Flexibility, adaptability, being highly analytical, and the ability to work in a high-change environment are required.
• Knowledge of Microsoft Office is required; knowledge of SAP system is preferred.
• Ability to manage multiple tasks while paying close attention to details is required.
• Self-starter with the ability to work independently.
• Can maintain a high degree of accuracy/interaction with multiple departments while coordinating shipments/customer requests.
• Ability to perform repetitive motions 90% of the time required: PC Keyboard.
• Ability to work occasional overtime and/or travel is required.

Responsibilities

• Supports customers across multiple channels as needed within the department which could include international, bulk, retail, contract, industrial, or food away from home.
• Effectively uses integrated enterprise systems both internal and customer based to maximize profitability.
• Understands and executes the end-to-end sales process from order through shipment.
• Utilizes detailed understanding of end-to-end supply chain (transportation, warehouse, planning, etc.) to effectively meet customer expectations.
• Conducts root cause analysis on customer issues.
• Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators.
• Performs order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.
• Utilizes SAP and Power BI reporting to view inventory and order history respectively for exception-based recommendations on order management.
• Identifies process improvement opportunities and assists with the development and execution of initiatives.
• Develops and maintains relationships with key internal/external partners.
• Develops understanding of customer strategies, business model, and requirements.
• Works in partnership with Commercial organizations.

Benefits

• Medical
• Dental
• Vision
• 401(k) with match
• STD/LTD/AD&D/Life
• HSA
• FSA
• EAP
• Hospital Indemnity
• Accident Insurance
• Identity and Fraud Protection Plan
• Legal
• Critical Illness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: High school or GED