Customer Service and Collections Specialist

PMB SERVICES, Inc.•Paris, TN

9d•$17•Onsite

About The Position

PMB Services, Inc. is looking for a full-time Collections/Customer Service Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer concerns regarding overdue accounts, and providing exceptional customer service while maintaining professionalism and empathy. You will be the front line of communication for customers, ensuring that issues are resolved promptly and positively, and helping customers with payments or billing inquiries. PMB is a locally owned and operated family business established in 1984. With over 40 years in business, we are committed to providing a great workplace environment for our employees with thorough, hands-on training and support. You will be joining a dedicated team that is committed to building relationships with our customers and solving problems. We value your input and contribution to the team. Candidates who enjoy building relationships, providing best-in-class customer service, and solving problems will be successful at PMB. PMB offers competitive hourly pay, monthly bonus potential, and benefits. Proficiency in computer, email, and phone communication skills are required.

Requirements

High school diploma or equivalent.
1+ years of experience in customer service or collections is a plus.
Strong communication skills, both verbal and written.
Ability to handle customer concerns and payment discussions with professionalism and empathy.
Excellent organizational skills with attention to detail.
Ability to meet performance goals and work under pressure.
Proficiency with Microsoft Office Suite and customer management software (CRM).
Knowledge of collections regulations and procedures is preferred.
Bilingual skills (Spanish/English) are a plus.
Ability to commute/relocate: Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)

Nice To Haves

Knowledge of collections regulations and procedures is preferred.
Bilingual skills (Spanish/English) are a plus.

Responsibilities

Contact customers via phone, email, or mail to collect payments on overdue accounts.
Provide excellent customer service by addressing customer inquiries, providing payment solutions, and resolving account-related issues.
Update customer account information and payment statuses in our system.
Follow up with customers on outstanding balances and develop payment plans if necessary.
Work with management to resolve more complex collections issues and escalations.
Maintain accurate records of all customer interactions and collection efforts.
Achieve monthly/quarterly targets for collections while ensuring high levels of customer satisfaction.
Handle customer disputes and negotiate payments or settlement options.
Comply with relevant laws and regulations governing collections practices.

Benefits

Paid Vacation of one week (5 days) after 90 days, two weeks (10 days) after one year, and 3 weeks (15 days) after five years of service.
PTO (earned at a rate of 4 hours per month, or 6 days per year)
Paid holidays
Major Medical, Dental, Vision
Eligibility for company paid life insurance of $25,000
Eligibility for Additional Supplemental Life, Short-term and Long-term Disability at employee cost
401(k) Retirement Savings Plan with up to a 3% Company Match
401(k) matching up to 3%
Health insurance
Dental insurance
Vision insurance
Optional Life Insurance, Short-term and Long-term Disability
Paid time off
Paid Vacation
Employee discount