Customer Service and Animal Care Provider

Mountain Humane-posted 3 months ago
$20 - $24/Yr
Full-time • Entry Level
Hailey, ID
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Mountain Humane, located in world-famous Sun Valley, Idaho, is on a mission to save animals and change lives. We do this through innovative programs that inspire and have impact in and beyond southern Idaho. The first shelter to become “no-kill” in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our local and regional programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management. The Customer Service and Animal Care Provider position works directly with the public and the animals. The animal care portion of the job includes performing basic duties associated with providing and maintaining a safe, sanitary, humane atmosphere for our shelter cats. The customer care portion of the job helps interested individuals through the application, screening, and adoption process in addition to helping with office duties such as answering phones and replying to emails. Customer Service and Animal Care Providers are also responsible for greeting and assisting shelter visitors, volunteers, and potential adopters. The ideal candidate will be outgoing, professional, and have the ability to provide a positive experience for all Mountain Humane visitors and pets.

  • Greet and assist visitors with impeccable customer service
  • Communicate and listen with tact and empathy
  • Provide information on Mountain Humane policies, values, mission, programs and events
  • Direct all impounds and surrenders to management staff
  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Mountain Humane
  • Willingness and ability to learn about animal behavior, common challenges, and ways to cope with challenges in order to match adopters with animals and keep animals in homes
  • Evaluate and gain an adequate understanding of adopter’s lifestyles and interests to adequately match adopters with Mountain Humane’s animal population
  • Impart accurate information to potential adopters
  • Provide behavior information and shelter approved training techniques to adopters as directed by the behavior team
  • Follow adoption guidelines in accordance with the Mountain Humane’s policies, procedures, and SOPs
  • Assist with answering phones, maintain shared trackers, and animal database record keeping
  • Assist with animal kennel cards and files
  • Print and stock office/administrative forms
  • Prepare adoption folders and bags
  • Assist with adoption follow-up procedures
  • Help with front office area cleaning
  • Notify departments of packages delivered to Mountain Humane
  • Maintain MH swag inventory and retail sales
  • Issue and send out Blaine County licenses according to Standard Operating Procedure
  • Treat all animals humanely, with compassion and concern, both on and off the job and transmit these values to others
  • Assist in the performance of the daily cat area routines
  • Perform daily sanitation of the cat areas according to the Mountain Humane policies and procedures
  • Assure all animals are cared for regarding food, water, daily exercise and appropriate living conditions
  • Monitor the health and behavior of animals and report to supervisor
  • Carry out implemented behavior enrichment programs
  • Marketing support; animal handling for photo shoots
  • Minimum of a high school diploma
  • Two years in customer service, animal‐related, and/or non­profit settings preferred
  • Highly motivated, out-going, polite, professional team player
  • Ability to establish and maintain effective working relationships with co-workers, volunteers and the public
  • Good verbal and written communication skills
  • Strong administrative skills, highly organized, and motivated
  • Strong time-management skills and the ability to prioritize high volumes of work
  • Attention to detail and ability to organize and set priorities
  • Computer proficient, including working knowledge of Google Suite, Windows, Microsoft Office
  • Genuine interest in animals and their well-being
  • Commitment to the mission, values, goals, and success of Mountain Humane
  • Proven ability to handle multiple tasks in a busy, physically-demanding workplace environment
  • Flexible and willing to assist teams with other duties when necessary
  • Comfortable training, mentoring and providing feedback to volunteers
  • Desire to learn and ability to stay open-minded
  • Must be 18 years of age or older
  • Bi­lingual (English/Spanish) a plus
  • Generous paid time off allotment for vacation and personal reasons
  • 100% employer paid medical insurance for staff
  • 100% employer paid dental insurance for staff
  • Access to a 403(b) retirement account with a 3% matching employer contribution
  • Access to reduced cost veterinary care and pet supplies for all employee-owned pets
  • 40% discount at The Barkin’ thrift store in Hailey
  • 20% off of a membership to the YMCA
  • Funding for professional development opportunities
  • Temporary financial assistance for employees commuting more than 30 miles
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