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U.S. Department of Stateposted 27 days ago
$90,431 - $139,797/Yr
Full-time • Mid Level
Saint Albans, VT
National Security and International Affairs
About the position
This position is located in the Bureau of Consular Affairs, Vermont Passport Agency where the incumbent serves as a Customer Service Analyst responsible for planning and implementing a comprehensive customer service program for the assigned agency.
Responsibilities
- Coordinates comprehensive region wide customer service programs designed to ensure that the services provided to passport applicants and their representatives consistently meet expectations.
- Develops policies and programs for the enhancement and improvement of services provided to U.S. citizen passport applicants and their representatives.
- Coordinates the recruitment and utilization of agents at acceptance facilities throughout the Region.
- Analyzes the adequacy and accuracy of the instruction, advice and assistance provided to acceptance agents by passport specialists.
Requirements
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Secret security clearance.
- Successfully pass the E-Verify employment verification check.
- Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions.
- GS-12: 1 year of specialized experience equivalent to the GS-11 level in the Federal service.
- GS-13: 1 year of specialized experience equivalent to the GS-12 level in the Federal service.
Benefits
- Comprehensive benefits package as a federal employee.
- Eligibility for benefits depends on the type of position held.
