Customer Service Analyst (Onsite)

RTX • Newport, RI

1d • Onsite

About The Position

Collins Aerospace is looking to hire a Customer Service Analyst to support our Crew seating division in Colorado Springs. In this role, you will be responsible for processing customer orders and returns, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Develops and maintains customer relationships and receives/answers questions about order status, product information, account status, pricing, product or service. Relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. Solves complex problems and may serve as a resource on varied tasks.

Requirements

• Typically requires a University Degree and less than 2 years prior relevant experience

Nice To Haves

• Customer-facing experience preferred
• Manufacturing or aerospace Industry experience is preferred but not required.
• Previous customer service experience is preferred but not required.
• Experience working with purchase orders and/or accounts receivable
• Microsoft Office Suite experience
• SAP experience

Responsibilities

• Work with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve customer awareness
• Communicate customer requirements and expectations
• Become a subject matter expert on assigned program contracts, proposals, programs, and aircraft
• Prepare quotations including price, delivery, commercial terms, and technical details for inquiries received
• Receives and acknowledges Purchase Orders and coordinates requirements with Planning/Master Scheduling
• Research and resolves issues, questions or problems that arise by communicating with customers and internal personnel to ensure customer satisfaction
• Provide input and information for demand planning process.
• Manage customer returns and Return Material Authorizations (RMAs)
• Develop and maintain ownership for customer satisfaction by resolving problem situations, obtaining answers, meeting customer request dates, communicating customer requirements fully and following up to ensure compliance with the request
• Utilize all available resources and communicates unsatisfied customer situations to the appropriate management
• Assist Financial Shared Services in resolving Accounts Receivable issues including obtaining approval for and issuance of credits and debits
• Provide training to new employees and to co-workers on an on-going basis
• Coordinate with Operations and Delivery Assurance to support OTD requirements
• Daily application of Collins Management System, ACE / CORE Operating System tools and Continuous Improvement in program tasks

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees