Customer Service Analyst II, CIS

Niagara Bottling•Diamond Bar, CA

1d•$82,012 - $118,917

About The Position

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. Customer Service Analyst II, CIS The Customer Service Analyst II, CIS is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers and internal departments to both identify the challenges at hand and more importantly, develop and implement solutions. The Customer Service Analyst I, CIS will support supply chain alignment between our Customers and Niagara by maintaining Vendor Managed Inventory (CIS) relationships. Execute continuous improvement initiatives on established value add programs. Maintain customer KPI’s and data visualizations for the CIS relationship, including inventory levels, inventory turns, order volatility and other metrics. Work cross functionally with operations and sales teams to streamline the value add program process.

Requirements

2 Years – Experience in Supply Chain/Customer Service or other related field
2 Years – Experience in Analytics experience may include a combination of work experience and education
Advanced knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong business acumen
Proven customer service skills
Strong problem solving/ analysis abilities
Knowledge of Process Management
Ability to identify, suggest and implement process improvements
Outstanding Customer/Client Focus
Strong verbal and written communication skills
Speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.
Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
Strong relationship building skills internally and externally
Detail oriented and accurate
Teamwork Orientation – collaborates well with team members from different departments and contributes in reaching shared goals
Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives
Inspires and motivates others to perform well; influences actions
Displays passion and optimism.
Solution driven – Identifies and problem solves through high volume work load with urgency
Ability to prioritize multiple tasks effectively
Time management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks
Change Management - communicates changes effectively; builds commitment and overcomes resistance.
Ability to manage multiple sources of information and make independent and timely decisions
Bachelor's Degree in (Business Administration, Economics, Statistics) or other related field

Nice To Haves

4 Years – Years of Experience in Supply Chain/Customer Service or other related field
4 Years – Years of Experience in Analytics experience may include a combination of work experience and education
Master's Degree in (Business Administration, Economics)

Responsibilities

Manage and Lead Customer meetings from a CIS stock perspective
Mange customer inventory at DC level using designated software tool
Create replenishment orders optimized by truckload using designated software tools
Analyze and manage forecast/inventory exceptions
Maintain customer processes and parameters (Min/Maxes, etc.)
Work closely with Supply Planning to communicate changes to the forecast
Recommend solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvement
Collaborate with other department supervisors and managers to prioritize and execute collective efforts towards resolving critical customer issues
Develop relationships with all supply chain departments, customers and Sales Team Members
Ability to gather/analyze raw data in order to tell a compelling story through numbers
Participate and represent Niagara supply chain in customer calls and visits
Maintain minimum service metric standard for our key customers
Participate in development and execution of strategic planning for new processes and supply chain initiatives or other organizational changes as they relate to Customer Service
Improve customer service quality results by: Studying, evaluating, and re-designing processes Establishing and communicating service metrics Monitoring and analyzing results Implementing changes as needed
Make effective recommendations regarding long term issues that do not require team discussion, input, or agreement
Work hand in hand with our analytics department to build business cases for areas of focus

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
https://careers.niagarawater.com/us/en/benefits