Customer Service Ambassador

Hooker Furnishings•Martinsville, VA

5d•Onsite

About The Position

The Company: Hooker Furnishings Corporation (HOFT), in its 101st year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets. Based in Martinsville, VA with administrative offices in High Point, NC, domestic production facilities in Hickory, NC and Bedford, VA and distribution warehouses in Martinsville, VA, Hooker Furniture is ranked among the nation’s largest publicly traded furniture sources. Hooker Furniture also operates multiple showrooms in High Point, NC and Las Vegas NV, and administrative offices in Vietnam. Overview: The Service Ambassador is responsible for coordinating sales and consumer support activities, managing orders, and delivering exceptional customer service to Hooker Furniture customers.

Requirements

Demonstrated experience in customer support or as a Client/Customer Service Representative
Proven record of exceeding performance quotas
Strong telephone communication and active listening skills
Familiarity with CRM systems and related practices
Customer-centric approach with adaptability to diverse personalities
Excellent communication and presentation abilities
Capable of multitasking, prioritizing workloads, and managing time efficiently
High school diploma required

Responsibilities

Effectively manage a high volume of inbound telephone calls
Generate and qualify sales leads
Assess and identify customer needs to ensure satisfaction
Foster and maintain strong, trusting relationships with customer accounts through transparent and responsive communication
Deliver accurate, comprehensive information utilizing appropriate tools and methods
Achieve individual and team sales targets as well as call handling benchmarks
Address customer complaints by providing timely and effective solutions, ensuring thorough follow-up and resolution
Maintain detailed records of customer interactions, process account documentation, and file necessary paperwork
Adhere to established communication procedures, guidelines, and organizational policies
Consistently strive to enhance customer engagement and satisfaction
Strong ability to partner and collaborate with colleagues to reach common goals and project deadlines.
Other duties as assigned

Benefits

A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected
Competitive compensation and bonus plan
Successful and stable organization for over 95 years
Multinational, global organization with 11 locations in the US and offices in Vietnam and China
Strong corporate initiatives to continue to grow the organization
A culture that encourages forward-thinking, team-building and creative problem solving
Career development focus including training opportunities and leadership development programs
Tuition reimbursement program
Emphasis on charitable giving and volunteering in our communities
Focus on ESG (Environmental, Social, and Corporate Governance)
Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
Matching 401k employer contributions