Customer Service Aide Full Time Mixed Shift

Trinity Health • Boise, ID

36d • Onsite

About The Position

Saint Alphonsus Regional Medical Center in Boise, ID is hiring a Customer Service Aide to support the Food and Nutrition Services Department. The Customer Service Aide
Our ideal candidate will provide exceptional customer service by taking patient meal orders, working in the cafeteria and interfacing with department technology and assuring quality of the food to maximize positive patient/customer experiences.
Patient Meal Support:
Delivers food trays to patients.
Assists patients with opening packaged food items.
Collects trays after meals.
May need to transport food to off-campus locations; if so, a valid Idaho Driver’s License and driving record are required.
Ministry/Facility Information:
Saint Alphonsus Health System is proud to be named one of the Top 15 Health Systems in the country by IBM Watson Health. The study analyzes system metrics from publicly available clinical, operational and patient perception of care data at more than 300 health systems across the country.
Saint Alphonsus Health System has the region's most advanced Trauma Center, which recognizes our dedication to providing the highest quality, most optimal care for all critically ill and injured patients.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

• High school diploma or equivalent preferred but not required.
• Previous experience in hospital food service helpful but not required.
• May need to transport food to off-campus locations; if so, a valid Idaho Driver’s License and driving record are required.

Responsibilities

• Cashier duties, restocking inventory, and providing exceptional customer service.
• Receive patient meal orders from patient or provider through the use of CBORD, PowerChart, and wireless tablet/phone.
• Deliver patient meals to room, verifies correctness of meal ticket and assists patients with tray table and opening food items as appropriate.
• Document patient food intake following meals and collect feedback.
• Remove trays from patient rooms and returns the soiled trays to the kitchen.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees