Customer Service Agents

Vocalink Connections•Eufaula, AL

11d•$11 - $15•Remote

About The Position

Vocalink Connections partners with nationally recognized brands to provide high -quality customer service support through a network of skilled independent contractors. Our mission is to create flexible, remote opportunities for motivated individuals who enjoy helping customers and managing their own earning potential. We are seeking reliable, self -driven Independent Customer Service Agents to provide support for our clients. As a contractor, you will manage your own schedule, select the client program you want to service and deliver exceptional customer experiences from the comfort of your home. This is not an employee position. All roles are Independent Contractor 1099 opportunities.

Requirements

Must be 18 years or older
Must reside in the United States
Must have a quiet, distraction -free work environment
Reliable computer or laptop with updated operating system (Windows 11)
Windows 11
High -Speed internet connection (wired connection preferred)
USB headset or compatible equipment
Ability to pass a background check (varies by client)
Strong communication skills and a positive attitude
Self -motivated and able to work independently

Responsibilities

Provide customer service via phone, chat, or email depending on the selected client program.
Handle inquires, troubleshooting, order support, billing questions, and general assistance
Follow client -specific guidelines and service procedures
Maintain professionalism, courtesy, and accuracy in all communications
Attend required client certification (programs offer partially paid certification)
Protect customer information with strict confidentiality