Customer Service Agent

About the position

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $18.00 per hour.

Responsibilities

• Welcome all customers upon arrival and gather feedback to improve their future rental experience.
• Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
• Advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process.
• Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location.
• Work in various weather conditions and are willing to take on additional tasks to support business needs.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• At least 18 years old and hold a valid driver’s license with a clean driving record.
• Authorized to work in the United States without requiring sponsorship.
• Basic computer navigation skills and familiarity with Microsoft Office applications.

Nice-to-haves

• Ability to speak other languages.

Benefits

• Healthcare coverage (medical, dental, vision).
• Life insurance, critical illness, hospital indemnity, and pet insurance.
• 401k plan.
• Paid Time Off (PTO) and sick leave.
• Time and a half for working on public holidays.
• Bonus plan based on performance.
• Employee Assistance Program.
• Employee-only rental rates with family rental options and exclusive discounts.
• Uniform with weekly dry cleaning.