Customer Service Agent

Europcar • Chicago, IL

4d

About The Position

We’re seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit.

Requirements

• Current Driver's License - required
• Providing consistent, friendly service at every touchpoint.
• A positive, approachable demeanor with strong customer-service instincts
• Attention to detail and comfort with paperwork and accuracy
• Ability to stay organized in a high-traffic environment
• Strong communication skills and a team-oriented mindset

Responsibilities

• Support the Ready Line: Keep the ready line clean, organized, and presentable.
• Inspect vehicles for quality standards and immediately report any that need servicing.
• Ensure each vehicle includes a correct and complete checkout slip.
• Help customers locate their reserved vehicle and assist with luggage when required.
• Process Vehicle Returns: Welcome customers back with a friendly, professional attitude.
• Inspect returned vehicles, document mileage/fuel levels, and identify any damage.
• Secure keys, remove personal items, and complete paperwork to report issues.
• Review final rental charges with customers and answer questions clearly.
• Monitor the Exit Booth: Verify rental agreements and ensure all information is complete and accurate.
• Scan and organize documents for smooth processing.
• Obtain customer signatures and maintain a clean, professional booth environment.
• Offer helpful information, wish customers a safe trip, and close out the interaction with excellence.
• Performing additional duties as assigned to support overall operations.

Benefits

• Eligibility for benefits, paid time off, and other state-regulated provisions for part-time employees varies by state and employment status. Any benefits that apply will be provided in accordance with the laws and regulations of the state in which the employee works.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees