Customer Service Agent
About The Position
At Wikoff Color Corporation, we’re proud to be employee-owned, which means every team member has a stake in our success. We believe in building a workplace where people feel valued, empowered, and invested in the future. The Customer Service Agent is responsible for managing day-to-day customer interactions, order processing, and service coordination to ensure accurate and timely fulfillment. Reporting to the Customer Service Manager, this role serves as a primary point of contact for customers and supports seamless communication between Commercial, Operations, Supply Chain, and Distribution teams. The Customer Service Agent plays a key role in maintaining high service standards and supporting overall customer satisfaction.
Requirements
- 2–5 years of experience in customer service, order management, or supply chain coordination
- Experience working with ERP systems and order entry processes
- Strong communication and problem-solving skills
- Ability to manage multiple customer requests in a fast-paced environment
- Strong attention to detail and organizational skills
- High school diploma or GED (required)
- Ability to lift up to 25 lbs
- Ability to sit and stand for long periods of time
- Must work in accordance with Health & Safety regulations, Company Rules, Plant Rules, policies and procedures.
- Must use or wear equipment, protective devices, or certain clothing as required by the company.
Nice To Haves
- Associate’s or Bachelor’s degree in Business or related field (preferred)
Responsibilities
- Process customer orders accurately within the ERP system
- Monitor order status, backlog, and delivery timelines
- Communicate order confirmations, shipment updates, and issue resolution to customers
- Coordinate with Production, Planning, and Logistics to ensure on-time fulfillment
- Escalate service issues or discrepancies to the Customer Service Manager as needed
- Maintain accurate customer records, pricing information, and documentation
- Support reporting related to order accuracy and service performance
Benefits
- Competitive pay and overtime opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k)
- Employee Stock Ownership Plan
- Career development and training opportunities
- Clean, safe, and team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
