Customer Service Agent

Europcar • West Palm Beach, FL

3d • Onsite

About The Position

We’re seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit. Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. Their mission is to "help to change the way you move" by offering a wide range of car and van rental services for individuals and businesses, from a few hours to a month or more. They operate a fleet of over 250,000 vehicles, including an increasing share of electric vehicles, across brands like Europcar®, Goldcar®, and Fox-Rent-A-Car®. Customer satisfaction is at the heart of the Group’s ambition, supported by over 8,000 employees in a network spanning over 130 countries. The company, founded in 1949 as "L'Abonnement Automobile" by Raoul-Louis Mattei, has grown significantly and now serves 5 million customers in more than 140 countries with over 200,000 vehicles in its fleet.

Requirements

• Current Driver's License
• Providing consistent, friendly service at every touchpoint.
• A positive, approachable demeanor with strong customer-service instincts
• Attention to detail and comfort with paperwork and accuracy
• Ability to stay organized in a high-traffic environment
• Strong communication skills and a team-oriented mindset

Responsibilities

• Keep the ready line clean, organized, and presentable.
• Inspect vehicles for quality standards and immediately report any that need servicing.
• Ensure each vehicle includes a correct and complete checkout slip.
• Help customers locate their reserved vehicle and assist with luggage when required.
• Welcome customers back with a friendly, professional attitude.
• Inspect returned vehicles, document mileage/fuel levels, and identify any damage.
• Secure keys, remove personal items, and complete paperwork to report issues.
• Review final rental charges with customers and answer questions clearly.
• Verify rental agreements and ensure all information is complete and accurate.
• Scan and organize documents for smooth processing.
• Obtain customer signatures and maintain a clean, professional booth environment.
• Offer helpful information, wish customers a safe trip, and close out the interaction with excellence.
• Perform additional duties as assigned to support overall operations.

Benefits

• benefits (eligibility varies by state and employment status for part-time employees)
• paid time off (eligibility varies by state and employment status for part-time employees)
• other state-regulated provisions for part-time employees (eligibility varies by state and employment status)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees