Customer Service Agent- Part Time
About The Position
Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company’s reputation for high-quality service. Requirements The duties performed in this position require technical knowledge of Browning and Winchester firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings. Applicants should be philosophically aligned with the brand, its products, markets and mission of Browning and its affiliate companies. Browning offers an excellent wage and benefits package. A few unique benefits include use of rifle and trap and skeet ranges, and a free meal each day provided by an on-site cafeteria! And, of course, a special employee discount on all Browning/Winchester products. The Northern Utah area is a family-friendly environment and offers tremendous opportunities for outdoor recreation, education and cultural enrichment. Browning is an Equal Opportunity Employer.
Requirements
- A high school diploma or equivalent.
- 1-3 years customer service experience.
- Experienced MS Office Suites user plus Oracle database knowledge is useful.
- Hunting and/or shooting experience.
Responsibilities
- Learn and maintain updated technical knowledge of Browning and Winchester firearms including outdoor- style products.
- Provide information and instructions about these products to customers.
- Make product and service suggestions to meet the customer’s specific needs.
- Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.
- Adapt and use new technologies as needed.
- Learn all Browning and Winchester products in order to process customer questions and sales orders.
- Attend consumer/dealer shows as needed.
- Perform other duties as assigned.
Benefits
- use of rifle and trap and skeet ranges
- a free meal each day provided by an on-site cafeteria!
- a special employee discount on all Browning/Winchester products
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
