REMOTE Customer Service Agent

Unisys

1d • Remote

About The Position

What success looks like in this role: • Gains familiarity with Global Field Operations concepts, procedures and methodologies. • With guidance, performs routine Global Field Operations duties, including: o Receiving and responding to client and Field Engineering members requests, o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools, o Booking client appointments, o Access service arrangement, o Coordinating of essential parts, o Maintaining call center, and o Monitoring service level agreements (SLAs), and o Communicating with cross-functional teams to ensure a fluid and cohesive process. • Learns and complies with Global Field Operations practices and policies. • Learns Global Field Operations enhances levels of client satisfaction. • Assists with special projects as assigned. You will be successful in this role if you have: High School diploma or GED required Generally, less than 1 years’ experience in area of responsibility This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

Requirements

• High School diploma or GED required
• Generally, less than 1 years’ experience in area of responsibility
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Responsibilities

• Gains familiarity with Global Field Operations concepts, procedures and methodologies.
• With guidance, performs routine Global Field Operations duties, including: o Receiving and responding to client and Field Engineering members requests, o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools, o Booking client appointments, o Access service arrangement, o Coordinating of essential parts, o Maintaining call center, and o Monitoring service level agreements (SLAs), and o Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED