Customer Service Agent - $16.50 & $1,000 Sign-on bonus

Europcar•Las Vegas, NV

11d•$17

About The Position

We’re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: Maintain a clean, organized, and presentable ready line area. Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing. Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition. Confirm that an adequately completed checkout slip accompanies each vehicle. Assist customers in locating their rental vehicle, providing help with luggage when necessary. Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts. Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility. Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process. Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer’s signature on the checkout slip. Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company’s commitment to excellence. Enhance Customer Experience: Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.

Requirements

Valid Driver's License
Top-notch people skills
Ability to troubleshoot with a smile
Patience and understanding throughout the rental experience
High School Diploma or equivalent

Responsibilities

Maintain a clean, organized, and presentable ready line area.
Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.
Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition.
Confirm that an adequately completed checkout slip accompanies each vehicle.
Assist customers in locating their rental vehicle, providing help with luggage when necessary.
Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts.
Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility.
Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process.
Ensure all forms are correctly executed by obtaining the customer’s signature on the checkout slip.
Keep the exit booth clean and organized, both inside and out, reflecting the company’s commitment to excellence.
Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.