Remote Customer Service Agent

Disabled Veteran Solutions

1d • Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.
If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment.
In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs.
This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart.
Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services.
We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported.
If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply.

Requirements

• High school diploma or GED required; additional education is a plus
• Customer service experience, especially in call-driven or high-volume environments
• Strong communication skills with the ability to build rapport quickly
• Comfort with basic technical troubleshooting and system navigation
• Ability to work independently while staying aligned with team expectations
• Willingness to complete an extensive credentialing and background check process
• Reliable high-speed internet
• A quiet, distraction-free workspace
• Confidence navigating computer systems and multitasking
• DVS will provide your computer and monitor; you'll provide a USB-wired headset
• Consistent attendance and reliability

Nice To Haves

• Bilingual (English/Spanish) skills

Responsibilities

• Answering inbound calls and delivering a professional, customer-focused experience
• Assisting with basic technical troubleshooting and submitting support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all interactions, including questions, concerns, and outcomes
• Following up with customers to ensure issues are resolved
• Managing multiple tasks while maintaining attention to detail and consistency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees