Customer Service Agent
About The Position
At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly of $23.25. This role involves welcoming customers upon arrival and gathering feedback, ensuring customers take all personal belongings, discreetly checking vehicles for damage, and directing any issues to appropriate channels. You will also advise customers on rental charges, provide accurate receipts, identify and tag vehicles for maintenance or grounding, and ensure they are moved to the correct location. The position requires working in various weather conditions and being willing to take on additional tasks to support business needs.
Requirements
- You have a high school diploma or GED
- at least 1 year of customer service experience
- You are at least 18 years old
- hold a valid driver’s license with a clean driving record
- are authorized to work in the United States without requiring sponsorship
- You possess basic computer navigation skills
- are familiar with Microsoft Office applications
- You can work 40 hours per week, including day or evening shifts
- are open to travel (5-10%), some of which may be by airplane
- You are willing to wear a company uniform
Nice To Haves
- speaking other languages is a plus
Responsibilities
- You welcome all customers upon arrival and gather feedback to improve their future rental experience
- You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- You work in various weather conditions and are willing to take on additional tasks to support business needs
Benefits
- Enjoy healthcare coverage (medical, dental, vision)
- life insurance
- critical illness
- hospital indemnity
- pet insurance
- a 401k plan to secure your future
- Benefit from PTO
- sick leave
- receive time and a half for working on public holidays
- Take advantage of a bonus plan based on performance
- Access support whenever needed through our Employee Assistance Program
- Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
