Customer Service Agent

Alphabe Insight Inc • Cincinnati, OH

4h • $43,000 - $47,000

About The Position

Swift7 Consultants is seeking a professional and detail-oriented Customer Service Agent to join our Cincinnati team. In this role, you will serve as a key point of contact between our clients and their customers, ensuring every interaction reflects efficiency, clarity, and professionalism.
This position is ideal for individuals who are organized, solutions-focused, and committed to delivering outstanding service experiences.

Requirements

• Strong verbal and written communication skills
• Professional demeanor and customer-focused mindset
• Excellent organizational and time-management abilities
• Ability to work independently and within a team environment
• Basic computer proficiency and ability to learn internal systems
• Problem-solving skills and attention to detail
• High school diploma or equivalent

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information regarding products, services, and processes
• Resolve customer concerns and escalate complex issues when necessary
• Maintain detailed and organized customer records
• Collaborate with internal departments to ensure seamless service delivery
• Support administrative and operational tasks as assigned
• Contribute to maintaining high standards of customer satisfaction

Benefits

• Competitive salary ($43,000 – $47,000 per year)
• Growth opportunities and career advancement pathways
• Ongoing training and professional development
• Supportive and collaborative team environment
• Full-time position
• Stable and professional workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED