Customer Service Agent SFO - Vietnamese/English Speakers

Pacific Aviation•San Francisco, CA

2d•$23•Onsite

About The Position

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO). If you’re passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we’d love to meet you. With over 25 years of experience supporting the world’s leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment.

Requirements

Fluent in Vietnamese and English (required); Mandarin proficiency is a plus
Strong verbal communication and active listening skills
Positive, team-oriented attitude with a professional demeanor
Ability to stay calm under pressure and solve problems independently
Computer literacy and accurate data entry
Physical stamina to stand and walk for extended periods
Must attend 5 days of computer training
Legally authorized to work in the United States
Must pass a background check and drug test
Must be available 4 days per week, including weekends and holidays
Shifts may vary (early mornings, afternoons, evenings, nights)

Nice To Haves

Mandarin proficiency is a plus

Responsibilities

Assist passengers at check-in, boarding gates, and arrival areas
Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus)
Respond to inquiries and resolve passenger issues calmly and professionally
Collaborate with airline staff and team members to support safe and efficient flight operations
Verify documents and boarding information with care and accuracy
Maintain clear communication with passengers, coworkers, and supervisors
Deliver excellent service in a fast-paced international terminal