Full Time Customer Service Agent

Ruby Co. Ltd.•Norfolk, VA

21d•$19 - $21

About The Position

Ruby is dedicated to creating personal connections that empower businesses to thrive. We are seeking a full-time (40 hours/week) Customer Service Agent to act as a Virtual Receptionist, providing the friendly, professional voice our customers depend on. Your responsibilities will include managing incoming calls and website chats with skill. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays. This role is perfect for a customer service professional who thrives in a fast-paced, high-call-volume environment and is dedicated to consistently creating exceptional experiences. You will be responsible for skillfully handling incoming calls and chats while maintaining adherence to service quality and performance expectations. Success requires multitasking skills across dual screens, strong attention to detail in all written communication, and a commitment to reliable attendance and schedule adherence.

Requirements

Type a minimum speed of 40 WPM
Proficient computer skills and the ability to multitask using two monitors
A warm and friend demeanor, with the ability to maintain composure and confidence when assisting emotional or upset callers
A proven track record of self-motivation and accountability

Nice To Haves

At least one year experience in a call center or high-volume inbound call role, or
Professional/administrative role with light inbound call volume, or
Customer service/experience role
Experience in utilizing Office 365
Bilingual (Read, write, and speak in Spanish and English)

Responsibilities

Managing incoming calls and website chats with skill
Skillfully handling incoming calls and chats while maintaining adherence to service quality and performance expectations