Customer Service Agent

SIXT • Tampa, FL

5h • Onsite

About The Position

At SIXT, the Customer Service Agent will be a key player in customer engagement and vehicle management. This role involves greeting customers, ensuring a positive rental experience, discreetly checking vehicles for damage, advising on rental charges, and providing accurate receipts. The agent will also be responsible for identifying and tagging vehicles for maintenance or grounding and ensuring their correct placement. This position requires working in various weather conditions and being willing to take on additional tasks to support business needs, all while contributing to top-notch rental experiences.

Requirements

• You have a high school diploma or GED and at least 1 year of customer service experience
• You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• You possess basic computer navigation skills and are familiar with Microsoft Office applications
• You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
• You are willing to wear a company uniform

Nice To Haves

• speaking other languages is a plus

Responsibilities

• You welcome all customers upon arrival and gather feedback to improve their future rental experience
• You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

Benefits

• Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Take advantage of a bonus plan based on performance
• Access support whenever needed through our Employee Assistance Program
• Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees