Customer Service Agent

MSC SERVICES LLC•Colorado Springs, CO

1d•$19 - $21•Onsite

About The Position

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan. About MSF MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind. Role Overview The Customer Service Agent in the mortgage industry is responsible for delivering excellent customer service to clients engaged in various stages of the mortgage process. This role involves addressing inquiries, providing information on mortgage products and services, and assisting customers with their needs. Our hours are Monday – Friday from 7am-7pm and Saturday from 8am-12pm. This position will be required to regularly work on Saturdays.

Requirements

Strong communication and interpersonal skills.
Knowledge of basic mortgage processes and terminology.
Detail-oriented with excellent organizational skills.
Ability to navigate computer systems and customer relationship management (CRM) tools.
High school diploma or equivalent; some college coursework in business or finance is a plus.
Previous experience in customer service, preferably in the mortgage industry.

Responsibilities

Respond to customer inquiries via phone regarding mortgage applications, account information, payments, and other related topics.
Provide clear and accurate information to address customer queries and concerns.
Investigate and resolve customer issues or concerns related to mortgage transactions promptly.
Collaborate with internal departments to ensure timely and effective resolution.
Develop a comprehensive understanding of mortgage products, services, and processes.
Assist customers in understanding their mortgage terms, conditions, and options.
Communicate effectively with customers, ensuring a positive and professional experience.
Maintain accurate and detailed records of customer interactions.
Document customer feedback, issues, and resolutions in the appropriate systems.
Ensure compliance with company policies, procedures, and regulatory requirements.
Stay informed about changes in mortgage industry regulations and policies.
Regular, reliable and predictable attendance is an essential function of this position.
Resolves customer inquiries and issues through via phone.
Regular, reliable and predictable onsite attendance is an essential function of this role.
Other duties as assigned.