Customer Service Agent

Kenmore Air Harbor•Tacoma, WA

3d•Onsite

About The Position

Do you love aviation and adventure? Since 1946, Kenmore Air has served the Pacific Northwest, offering scheduled flights and charters as well as scenic flights. We also operate two airplane maintenance facilities, sell airplane parts and provide flight instruction. From our iconic seaplanes gracefully gliding across the shimmering waters of the Salish Sea to our commitment to exceptional service, we’re not just in the business of transportation, we’re in the business of crafting extraordinary journeys. If you’re seeking a career with a team that prides itself in exquisite customer service, Kenmore Air is the place to pursue! We are looking for a full time Customer Service/Station Agent to perform a variety of job responsibilities at our Tacoma Station . This position is committed to serv ing our customers and each other with exceptional friendliness, honesty, fairness and pride!

Requirements

High School diploma or equivalent
Previous customer service experience
Ability to work a flexible schedule including weekends and holidays
Ability to multi-task in a fast-paced environment
Enthusiasm and the willingness to handle any challenges with professionalism
Regular and punctual attendance
Experience with computers and phone systems
Strong verbal and written communication skills
Ability to lift and move 50 pounds at check-in and aircraft loading
Long periods of standing, sitting, and walking may occur
Working in periodic inclement weather
Candidates are required to pass a criminal background check.

Responsibilities

Provides excellent customer service over the phone, in person or via email
Creating a welcoming atmosphere for our passengers
Assist with any travel needs at the station (e.g., answering inquiries, check in’s and weighing cargo)
Safe, on-time boarding of passengers for all inbound and outbound flights
Light janitorial and miscellaneous station duties