Customer Service Agent

SIXT • Portland, OR

4h • Onsite

About The Position

At SIXT, the Customer Service Agent will be responsible for customer engagement and vehicle management, creating top-notch rental experiences. This role involves greeting customers, ensuring the fleet runs smoothly, and handling various tasks related to vehicle rentals. SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Their mobility platform ONE combines SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), offering access to a fleet of 350,000 vehicles and services in over 110 countries at 2,000 rental stations. Top-tier customer experience and outstanding customer service are highest priorities, with a focus on entrepreneurship and long-term stability.

Requirements

• You have a high school diploma or GED and at least 1 year of customer service experience
• You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• You possess basic computer navigation skills and are familiar with Microsoft Office applications
• You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane

Nice To Haves

• speaking other languages is a plus

Responsibilities

• You welcome all customers upon arrival and gather feedback to improve their future rental experience
• You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

Benefits

• Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Take advantage of a bonus plan based on performance
• Access support whenever needed through our Employee Assistance Program
• Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees