Customer Service Agent

Jet Aviation•Teterboro, NJ

42d•Onsite

About The Position

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

Requirements

High School Diploma/GED
Ability to read and communicate in English
Ability to work flexible schedules and in various weather conditions
Must obtain an Airport ID Badge within 30 days of employment

Nice To Haves

1-2 yearsÃ¢â¬â¢ prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
Passionate about Delivering the Best Experience
Willingness to always provide a five-star experience
Quickly adaptable to changing priorities and customer needs
Able to quickly identify alternative and positive solutions to problems
Ability to deal with customer frustrations while still maintaining that positive attitude
Aware and sensitive to the concept of luxury and best in class quality
Has a sense of urgency for customer requests
Communicates clearly, both verbally and in writing
Active and effective listener to understand what customers are saying
Seeks continuous improvement opportunities
Is positive and has cross-cultural awareness
Establishes self-accountability
Embraces feedback and coaching
Naturally empathetic
Ability to demonstrate good communication skills
Ability to work calmly and effectively under pressure
Ability to demonstrate multitasking abilities.
Cultural awareness and related sensitivity
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Responsibilities

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
Resolves customer inquiries and complaints fairly and effectively
Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Recommends and implements programs to support customer needs
Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
Complies with all relevant airport and Jet Aviation policies, regulations, and laws
Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Benefits

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work.
Your health and well-being matter to us.
That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

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