About The Position
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Requirements
- Proficient with Windows OS, Word, and Excel
- Must be able to type 45 WPM
- Good interpersonal skills required
- High school diploma or equivalent required
- Generally prefer 3-6 years of experience
Responsibilities
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy. Research and maintain filings of air bills
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
