Customer Service Agent – O’Hare Airport

Enterprise Holdings•Chicago, IL

11d•$19•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position pays $19 / hour with an opportunity to earn monthly performance bonuses up to $750.00/month. This is a union position, the schedule for this position requires open availability which includes evenings, weekends, and holidays. This position is located at O'Hare International Airport (ORD)- O’Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666. We offer a robust Benefits Package including, but not limited to: Paid Time Off Health, Dental, Vision insurance; Life Insurance; Prescription coverage Employee discounts on car rentals, car purchases and much more! 401(k) retirement plan Educational Assistance (full time - 40+ hours only) Candidates must be available fto work full time including evenings and weekends. Scheduling is done through a shift bid process.

Requirements

Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
Must live within 30 minutes of O'Hare Airport
Must have 12 consecutive months of work/organizational experience
Must be at least 18 years of age
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Nice To Haves

Previous experience working overnight, third shift or graveyard roles (e.g., hospitality, airport, or customer service) is strongly preferred

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned