Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.
Requirements
- High school diploma or GED required; additional education preferred
- Prior customer service experience, particularly in call-driven environments
- Strong verbal communication skills with the ability to build rapport quickly
- Ability to troubleshoot basic technical issues independently
- Comfortable working in a remote environment with minimal supervision
- Ability to successfully complete an extensive credentialing and background check process
- Reliable high-speed internet connection
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset
- Consistent attendance and reliability are essential for success in this role.
Nice To Haves
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Responsibilities
- Answering inbound calls and providing a positive, solution-oriented customer experience
- Assisting with basic technical troubleshooting and initiating support tickets as needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers remain informed
- Delivering consistent, high-quality service in a structured environment
Benefits
- At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
