Full-Time Customer Service Agent
About The Position
At Ruby, we don't just answer phones. We build connections with callers to help businesses thrive! We are looking for full-time Customer Service Agents to act as Virtual Receptionists to be the friendly, professional voice our customers depend on. You'll manage a high volume of incoming calls and chats, skillfully navigating between two monitors to provide a seamless experience for every caller. Whether you are greeting a new lead or helping a frustrated caller, your calm, professional demeanor, and attention to detail will be the keys to your success. This position is ideal for anyone who thrives under pressure and excels in a fast-paced environment. To succeed in this role, you should possess a typing speed of at least 40WPM, be proficient in Office 365, and have the ability to multitask effectively. We are seeking professional, self-motivated candidates who come with a warm demeanor and strong writing skills, with the ability to assist upset callers confidently when needed. Since our customers count on us 24/7/365, reliable and consistent attendance is a must, along with the ability to work holidays and weekends. If you have at least one year in a similar inbound call-center, administrative, and/or customer service role, we encourage you to apply! Being bilingual in Spanish and English is also a plus. Pay and Benefits: Competitive pay: Earn a premium rate of $21/hour with perfect attendance and punctuality. Base rate is $19/hour. Benefits: Full medical, dental, and vision insurance plus a life insurance policy and legal assistance. Additionally, Employee Stock Ownership Plan (ESOP), 401(k) with matching, and 2 weeks paid off in your first year. As a note, this is an in-office position at our Chesapeake or Virginia Beach location. All in-person interviews will take place our Chesapeake office. Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Requirements
- Typing speed of at least 40WPM
- Proficient in Office 365
- Ability to multitask effectively
- Professional and self-motivated
- Warm demeanor and strong writing skills
- Reliable and consistent attendance
- Ability to work holidays and weekends
- At least one year in a similar inbound call-center, administrative, and/or customer service role
Nice To Haves
- Being bilingual in Spanish and English
Responsibilities
- Manage a high volume of incoming calls and chats
- Provide a seamless experience for every caller
- Greeting a new lead or helping a frustrated caller
- Assist upset callers confidently when needed
Benefits
- Competitive pay: Earn a premium rate of $21/hour with perfect attendance and punctuality. Base rate is $19/hour.
- Full medical, dental, and vision insurance plus a life insurance policy and legal assistance.
- Employee Stock Ownership Plan (ESOP)
- 401(k) with matching
- 2 weeks paid off in your first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
