Customer Service Agent - Salem 2025
About The Position
Are you looking to work a Monday - Friday schedule AND make a great base pay AND make an amazing BONUS!?!? The CCS Companies are hiring for shifts in our Salem location! Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish). On average our Associates are currently earning a bonus of $400 -$600 every 2 weeks! That's $22.00 - $27.00 per hour after bonus, and experienced Associates are making over $30.00 per hour after bonus! No experience is necessary - we provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1,000 Welcome Bonus! Why Work for CCS? Earn $1,000 Welcome Bonus just for completing training! Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year! Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options. Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more! Excellent Employee Referral program – make an extra $1500 referring great people! Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more! Paid Holidays including your Birthday off and a Floating Summer Holiday! Advancement Opportunities! Recognized in 2024 by HR.com for Best Coaching and Mentoring Program! Hybrid work options after 6 months for qualified Associates.
Requirements
- Minimum 1+ year in a Customer Service position preferred.
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
- Must successfully pass background check.
Responsibilities
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
Benefits
- Earn $1,000 Welcome Bonus just for completing training!
- Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
- Excellent Employee Referral program – make an extra $1500 referring great people!
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
- Paid Holidays including your Birthday off and a Floating Summer Holiday!
- Advancement Opportunities! Recognized in 2024 by HR.com for Best Coaching and Mentoring Program!
- Hybrid work options after 6 months for qualified Associates.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
