Customer Service Agent

Gallagher • Brownsville, TX

22h

About The Position

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

Requirements

• 1 year of customer service, sales or call center environment exp (preferred)
• Limited Lines License to quote or re-quote Required
• Bilingual English & Spanish (must)
• Excellent communication skills both oral and written
• Planning, Organizational Skills and Detail Oriented
• Service Mentality
• All Pronto products knowledge
• Extended Hours of Operation
• Must have High School Diploma or GED
• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.

Nice To Haves

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Responsibilities

• Communicate critical policy documents to our customers and agents
• Provide world-class customer service to our customers and agents
• Understand, follow and enforce the Underwriting Guidelines
• Document customer complaints
• Learn all product knowledge
• Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
• Provide estimates, quotes, process payments, policy revisions, and upselling
• Refund Inquiries
• Print / Provide Insurance Documents (Notices / Renewals)
• Lien holder Requests
• Letter of Experience Requests
• Troubleshoot Web Portal Access
• Provide General Information on Pronto Products
• Perform outbound calls to customers to complete monthly surveys
• Other duties as assigned

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees