Overnight Seasonal Customer Service Agent – O’Hare Airport
About The Position
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent . The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position pays $19.50 / hour. This is a seasonal position. The seasonal window starts May 2026 and cannot exceed 180 days. A seasonal employee must experience a 13 consecutive weeks break in service at the end of the season prior to applying again as a seasonal or a regular employee. This position is located at O'Hare International Airport (ORD)- O’Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666. Schedule: Overnight schedule hours are from 10:30 pm to 7am off days are determined based on shift bid Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Requirements
- Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
- Must live within 30 minutes of O'Hare Airport
- Must have 12 consecutive months of work/organizational experience
- Must be at least 18 years of age
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Seasonal employees may work May 2026 up until November 1, 2026. They must experience a 13 consecutive weeks break in service at the end of the season prior to working again as a seasonal or a regular employee.
Nice To Haves
- Previous experience working overnight, third shift or graveyard roles (e.g., hospitality, airport, or customer service) is strongly preferred
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
