Customer Service Agent - Return Lane

Enterprise Holdings • Norfolk, VA

5d • $18 - $1,000 • Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
This position pays $17.50/ hour with the opportunity to earn monthly incentive pay bonuses up to $1,000 / month.
This position is located at Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518.
We offer:
Paid Time Off, starting with 13 days off in your first year
6 Paid Holidays & 1 paid volunteer day per year
Annual merit increases based on performance
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases and much more!
401(k) retirement plan with company match and profit sharing
Training and development
Schedule:Wednesday - Saturday: 4:00am-2:30pm

Requirements

• High School Diploma or G.E.D. required
• Must have a minimum of 6 months of customer service experience in a fast-paced environment
• Must have reliable transportation to and from work
• Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
• Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Wednesday - Saturday: 4:00am-2:30pm
• Must be at least 18 years old

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
• Provides all customers with undivided attention while assisting them
• Prepares all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return
• Prepares the Rental Agreement Folder with all required information
• Answers the telephone in a friendly, helpful and prompt manner
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Benefits

• Paid Time Off, starting with 13 days off in your first year
• 6 Paid Holidays & 1 paid volunteer day per year
• Annual merit increases based on performance
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED