Customer Service Agent

Gallagher•Brownsville, TX

About The Position

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another. Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you. How you'll make an impact Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all. Customer Service Agent Job Duties & Responsibilities:

Requirements

1 year of customer service, sales or call center environment exp (preferred)
Limited Lines License to quote or re-quote Required
Bilingual English & Spanish (must)
Excellent communication skills both oral and written
Planning, Organizational Skills and Detail Oriented
Service Mentality
All Pronto products knowledge
Extended Hours of Operation
Must have High School Diploma or GED
High school diploma and a minimum of 1 year of customer service experience.
Strong typing and basic computer skills.

Nice To Haves

Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Responsibilities

Communicate critical policy documents to our customers and agents
Provide world-class customer service to our customers and agents
Understand, follow and enforce the Underwriting Guidelines
Document customer complaints
Learn all product knowledge
Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
Provide estimates, quotes, process payments, policy revisions, and upselling
Refund Inquiries
Print / Provide Insurance Documents (Notices / Renewals)
Lien holder Requests
Letter of Experience Requests
Troubleshoot Web Portal Access
Provide General Information on Pronto Products
Perform outbound calls to customers to complete monthly surveys
Other duties as assigned

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program