Customer Service Agent - Part Time

AUBMC Careers•Lebanon, PA

10h

About The Position

Functions: Respond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Department. Task Groups: Answer incoming calls following the service excellence standards using a predefined script in a professional, objective, warm, empathetic, positive, and responsive manner. Schedule, coordinate, and reschedule appointments as requested by the caller. Respond to emergency calls following established and preset procedures within a specified time frame. Create messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments. Make announcements on the Public Address System (PAS), as required, including activating emergency codes, fire announcements, or any approved announcements requested by the administration. Send messages to faculty/staff to inform them of calls, meetings, events, and emergency codes. Operate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application. Perform other related duties as requested by the direct supervisor.

Requirements

Bacc II
0 - 2 years of experience preferable in customer service.
Arabic and English (IET >/= 450).
Knowledge in the use of Microsoft Office Applications and related software as needed by the job.
Client Focus
Achievement Orientation
Organizational Awareness
Initiative
Communication Skills
Safety and Health Management
Problem Solving
Resource Management
Team Skills
Planning & Organizing
Information & Records Administration
Professionalism
Applied Technology
Computer Skills
Knowledge of customer service and customer satisfaction
Knowledge of terminology related to call centers and operations
Knowledge of Call Center policies and procedures

Nice To Haves

French is an asset.

Responsibilities

Respond to incoming calls at AUB and AUBMC.
Manage appointment scheduling and messages distribution across all clinics and services within the medical center.
Answer incoming calls following the service excellence standards using a predefined script.
Schedule, coordinate, and reschedule appointments as requested by the caller.
Respond to emergency calls following established and preset procedures within a specified time frame.
Create messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments.
Make announcements on the Public Address System (PAS), as required.
Send messages to faculty/staff to inform them of calls, meetings, events, and emergency codes.
Operate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application.
Perform other related duties as requested by the direct supervisor.