Customer Service Agent

Giles Nissan Lafayette•Lafayette, LA

7d•$12

About The Position

At Giles Automotive Group, we are proud of our incredible service team. From our talented technicians, knowledgeable service advisors, to the friendly voices on the phone, they all help guide customers to the help their vehicles need. To continue providing the award winning service we are known for, we’re excited to add an outgoing, highly motivated and friendly Customer Service Agent to support our team! What’s In It For You: Compensation and Schedule: This is an entry-level position with a starting pay of $12 with a 30 hour work week which includes every other Saturday. Training & Career Path: We provide all of the training you will need to get started even if you have never done work like this before. What really makes this position special is our desire to invest in high-performers that fit our core values. We invest by offering a career path to work your way up to a service advisor role that can offer a quality lifestyle and career choice. Management & Sales Support: Superior support from our great award-winning team of management, sales, and service staff. Benefits: Medical - Dental – Paid Vacation –401k Retirement Option. What We’re Looking For: We are looking for someone who takes pride in their work to help the people in Acadiana keep their cars on the road. The individual we are seeking processes these attributes: Efficiently and confidently present ideas Excellent verbal and written communication skills Ability to thrive in a collaborative team setting Experience not required but customer service experience is a benefit Ability to ask questions and provide guidance to get customer exactly what or where they need Enable and embody our core values: INTEGRITY: The highest standards of honesty, integrity, and sincerity EXCELLENCE: A continuous drive for excellence and self-improvement PROACTIVE RESPONSIBILITY: Dependable & proactively responsible for areas of influence. ONE TEAM: A professional team-player who deeply respects others SERVICE: A strong desire to serve our community, our customers, and each other ATTITUDE + HEART: Exudes a strong positive attitude & empathy toward others What You’ll Do: Greet and guide clients over the phone for our service department. Engage in conversation with clients to fully understand their needs and manage expectations. Assist clients and service advisors to deliver an exceptional customer experience. Continuously develop product and sales acumen to become a service expert. Know the ins and the outs of service offerings. Initiate and cultivate enriching and long-lasting relationships with customers. Bring your ‘A game’ along with a positive attitude to work with you every single day. About Us: We are Giles Automotive Group. We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, our customers, and our community. Our mission is more than a cute phrase or something we hang on our wall. The Giles Mission is central to how we help you advance, not just in your career, but as a person. We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals. Our mission impacts the way we help our clients, as we like to say we don't "sell" cars, we help people buy cars. And finally, our mission is reflected in our contribution to Acadiana. Please visit gilescareers.com to see some of our primary causes. Let's just say our culture is positive and progressive, especially for a car dealership. What’s Next: If you love helping and connecting with people and want to be a part of a positive team that values both our customers and employees, we’d love to meet you! We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you!

Requirements

Efficiently and confidently present ideas
Excellent verbal and written communication skills
Ability to thrive in a collaborative team setting
Ability to ask questions and provide guidance to get customer exactly what or where they need
Enable and embody our core values: INTEGRITY: The highest standards of honesty, integrity, and sincerity EXCELLENCE: A continuous drive for excellence and self-improvement PROACTIVE RESPONSIBILITY: Dependable & proactively responsible for areas of influence. ONE TEAM: A professional team-player who deeply respects others SERVICE: A strong desire to serve our community, our customers, and each other ATTITUDE + HEART: Exudes a strong positive attitude & empathy toward others

Nice To Haves

Experience not required but customer service experience is a benefit

Responsibilities

Greet and guide clients over the phone for our service department.
Engage in conversation with clients to fully understand their needs and manage expectations.
Assist clients and service advisors to deliver an exceptional customer experience.
Continuously develop product and sales acumen to become a service expert. Know the ins and the outs of service offerings.
Initiate and cultivate enriching and long-lasting relationships with customers.
Bring your ‘A game’ along with a positive attitude to work with you every single day.