Kahlig Auto - San Antonio, TX

posted 29 days ago

Full-time - Entry Level
San Antonio, TX
Management of Companies and Enterprises

About the position

We are looking for a dedicated and motivated Customer Service Specialist to join our dealership team. This role is focused on providing exceptional customer service throughout the entire vehicle service process. From the moment a customer schedules their appointment to the follow-up after their vehicle has been serviced, you will be the primary point of contact, ensuring a seamless and positive experience for every customer.

Responsibilities

  • Handle incoming appointment requests via phone, email, and in-person, ensuring timely and accurate scheduling.
  • Provide detailed information about service options, pricing, and expected service times to help customers make informed decisions.
  • Follow up with customers prior to their appointment to confirm details and address any questions or concerns.
  • Send reminders and relevant information about the upcoming service appointment.
  • Greet customers upon arrival and assist with the check-in process.
  • Clearly communicate service timelines and potential delays, keeping customers informed throughout their visit.
  • Offer complimentary amenities, such as refreshments and waiting areas, to enhance the customer experience while they wait.
  • Address customer inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
  • Conduct follow-up calls or emails to gather feedback on the service experience, ensuring customer satisfaction.
  • Resolve any post-service issues or concerns promptly, working with the service team as needed.
  • Provide information on additional services or maintenance recommendations based on vehicle condition and customer needs.
  • Maintain relationships with customers for future service needs and promote loyalty through effective communication strategies.
  • Accurately document customer interactions, service details, and feedback in the dealership management system.
  • Maintain an organized and up-to-date system for customer follow-ups and appointment reminders.
  • Work closely with service technicians and other staff to coordinate customer service activities.
  • Participate in team meetings to share customer feedback and identify areas for improvement in service delivery.

Requirements

  • High school diploma or equivalent; additional education in customer service or business is a plus.
  • Proven experience in a customer service role, preferably in an automotive dealership or related industry.
  • Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficient in using computer systems and dealership management software.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Detail-oriented with strong organizational skills.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement.
  • A positive work environment committed to customer satisfaction.
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