Customer Service Agent

Delta Dental of Minnesota-posted 3 months ago
Full-time • Entry Level
Hybrid • Minneapolis, MN
101-250 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination). A Customer Service Agent (CSA) is responsible for providing customer service while successfully managing a large volume of inbound telephone calls; including following communication scripts while navigating a computer, handling various topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills, and work both independently and as part of a team. The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers. This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from your home. All Telecommuters will be required to adhere to Stratacor's Remote Work Policy.

  • Manage customer service inquiries by verbally answering incoming telephone calls
  • Listen to, identify, and assess customers' needs to achieve customer satisfaction
  • Build sustainable relationships and trust with customer accounts through open, interactive, and effective communication
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Meet customer service performance metrics (e.g. call-handling) to ensure efficient and effective service delivery
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Ensure thorough call documentation is completed
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
  • Other duties as assigned
  • Ability to adhere to structured call center policies and procedures (i.e. attendance, quality, Health Information Portability and Accountability (HIPAA) guidelines)
  • Demonstrate a high level of dedication, enthusiasm, and motivation
  • Ability to listen and address customer problems effectively
  • Exceptional verbal and written communication skills
  • Ability to clearly communicate and speak to customers effectively to ensure a positive experience
  • Excellent problem-solving skills
  • Strong understanding of company products and services
  • Ability to address customer questions and issues accurately and thoroughly
  • An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
  • Ability to prioritize and understand customer needs and adapt/respond to different types of customers to build positive relationships
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to maintain composure, remain calm and courteous under high-pressure situations, and navigate tense situations, especially during busy hours
  • Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm
  • Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs
  • Bachelor's degree; or equivalent combination of education and experience
  • Call center and/or customer service experience
  • Medical, dental, vision, and life insurance
  • Disability coverage
  • Flexible spending plans
  • 401(k) plan
  • Paid Time Off (PTO)
  • Holidays and days of remembrance
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Agent Resume Examples
•
Customer Service Agent Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service