Customer Service Agent

Chubb External • San Juan, PR

83d

About The Position

The Customer Contact Representative Plain is responsible for acting as a liaison between customers and the company. This role involves assisting with complaints and various services as required by the customer, as well as coordinating the handling of difficult and/or unusual situations.

Responsibilities

• Deal and respond to customer inquiries either by telephone, electronically, or face to face.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new and manage customer accounts.
• Process orders, forms, applications, and requests.
• Raise unsolved requisitions to a higher level resource.
• Keep updated records of customer interactions and transactions, details of inquiries, comments, and/or complaints.
• Prepare and keep updated customer database and activity reports.
• Maintain effective communication with departmental resources for problem resolutions.
• Perform special projects and other related duties as assigned.

What This Job Offers

• Job Type: Full-time