Customer Service Agent Trainer

Horizon Air • Eugene, OR

73d • $19

About The Position

The customer service trainer is responsible for incorporating a wide variety of training methods and applications to accommodate multiple learning styles such as facilitating learning via classroom, email or one-on-one instruction at Horizon Air. This individual ensures all training at the station is properly completed and follows current policy and procedures to include new or revised processes, new aircraft, or when training agents.

Requirements

• 2 years of experience in customer service or related area.
• Must be comfortable with all above and below wing procedures to include deicing in stations where the Horizon team performs that function.
• Proven facilitation, presentation, and active listening skills.
• Exceptional interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to create collaborative relationships and tactfully communicate with others.
• Detailed-oriented and highly organized with the ability to manage, execute and meet deadlines on multiple priorities in a fast-paced environment.
• Self-starter who takes initiative in finding solutions to difficult and unique problems/opportunities.
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook, typing speed of at least 25 WPM.
• Able to lift up to 50 lbs. Must be able to stand for a long period of time and able to bend, stoop, squat reach and grasp.
• Ability to work a variety of schedules to include nights, weekends and holidays.
• High school diploma or equivalent.
• Authorized to work within the US.

Responsibilities

• Follow established procedures, with additional research to deliver above and below training including deicing and providing support to all customer service employees including supporting the onboarding process and coaching new and existing employees.
• Schedule all appropriate and necessary training and recurrent needs for existing and new employees.
• Perform audits and monitor records to ensure training is completed and compliance records are up to date.
• Provide input on training needs by identifying gaps and needs in the current training/processes and partner with the corporate training team to evaluate and execute.
• Champions Safety and the QX Culture when working with employees.
• Maintain proficiency as a customer service agent and assist in the operation when necessary.
• Other duties as assigned.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED