Customer Service Agent - Texas Remote

Contact Center Hiring • OH

126d • $12 - $14

About The Position

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. Sound like you? We want to speak with you!

Requirements

• 1 year of customer service-related experience (preferred)
• 1 year of call center experience (preferred)
• Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
• Excellent grammar, punctuation, and spelling (required)

Nice To Haves

• Excellent customer service attitude
• Ability to engage and tailor interactions with each customer, making their experience exceptional
• Friendly, confident, and a self-starter
• Strong verbal and written communicator
• Positive and quick troubleshooter

Responsibilities

• Answering phones, emails, and live chat from customers
• Professionally responding to customer inquiries
• Identifying, escalating priority issues, and reporting to high-level management
• Following up on complicated customer interactions where required
• Recording details of customer interactions proficiently and accurately
• Develop rapport with customers, with an upbeat and positive attitude
• Offer solutions- not excuses

Benefits

• Health, Dental, Vision
• 401k Savings
• Employee Advancement, Career Path Development
• Promote from within
• Weekly drawing (gift cards, electronics etc)
• Paid Time Off for ALL employees, starts earning from day 1!
• Casual environment
• DailyPay Partner - get paid daily!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level