Customer Service Agent Part Time

About the position

The Customer Service Agent at American Airlines plays a crucial role in ensuring a positive travel experience for customers. This part-time position involves interacting with passengers in a friendly and professional manner, handling ticketing, check-in, and boarding processes, and providing assistance during travel disruptions. The role offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Responsibilities

• Issue, reissue and refund passenger tickets
• Book, ticket and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment
• Rectify oversold seat assignments and issue upgrades
• Issue vouchers and coordinate with contractors for passenger accommodations
• Perform passenger boarding and ticket verification
• Operate gate reader/scanner and monitor carry-on baggage
• Make boarding and departure gate announcements
• Deliver domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check and tag passengers' baggage
• Maintain timeline of flight boarding process
• Assist passengers with self-service kiosk check-in
• Queue lines at ticket counter kiosks and ticket counters
• Clear/verify international documents at kiosks
• Assist customers needing special assistance
• Respond and assist during security and emergency situations
• Provide connecting passengers with gate information
• Adhere to company policies and performance standards
• Complete job-relevant trainings
• Wear uniforms as required by company policy

Requirements

• High school diploma or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks
• Must be authorized to work in the U.S.

Nice-to-haves

• Working knowledge of Sabre or any other Passenger Service System
• Previous face to face Customer Service experience
• Experience working in a fast-paced environment

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights
• Health Benefits: Health, dental, prescription and vision benefits from day one
• Wellness Programs: Tools and resources for personal well-being
• 401(k) Program: Available upon hire with employer contributions after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels and more