Customer Service Agent - LIT (Part-Time)

Southwest Airlines

76d • $19

About The Position

The Customer Service Agent position at Southwest Airlines is a part-time opportunity that involves providing friendly service and maintaining positive relationships with all internal and external customers. Customer Service Agents are often the first Southwest Employee customers interact with during their travel experience, setting a hospitable tone for their trip. The role includes responsibilities such as handling ticketing and check-in, operating a computerized point-of-sale system, and resolving customer complaints. The position requires working in a dynamic environment, often under tight time constraints, and includes a training period of 4-6 weeks.

Requirements

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations.
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average.
• Must be aware of hazardous situations and be able to handle emergencies as needed.
• Must work under tight time constraints to accomplish quick turns of aircraft.
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook.
• Must be able to perform all job functions within a limited space.
• Must be able to effectively communicate verbally by telephone, face to face, and on public address systems.
• Must possess good written and oral skills.

Nice To Haves

• Foreign language skills are desirable, but not required.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers.
• Works in a cooperative spirit to ensure the success of the Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service.
• Handles ticketing and check-in by operating a computerized point-of-sale system.
• Greets and handles Customers in a polite and friendly manner.
• Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets.
• Computes charges, makes change, and balances daily transactions.
• Checks in baggage and Cargo.
• Answers telephone to provide information to callers, page customers, resolve problems or complaints.
• Handles transactions required to board the aircraft in a timely and efficient manner.
• Deals with mishandled Customers due to oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information.
• Completes forms and reports as required by the Company.
• Writes irregularity and complaint reports as required.

Benefits

• Fly for free on any open seat on all Southwest flights for you and your eligible dependents.
• 401(k) Company match contribution up to 10% of your eligible earnings.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan.
• Competitive health insurance for you and your eligible dependents.
• Health plan coverage options that start from the first day of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees