Customer Service Agent - ICT (Part-Time)
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About The Position
The Customer Service Agent position at Southwest Airlines is a part-time opportunity that involves providing friendly service and maintaining positive relationships with all internal and external customers. This role is crucial as Customer Service Agents are often the first Southwest employees that customers interact with during their travel experience. They are responsible for greeting customers, handling ticketing and check-in processes, and resolving any issues that may arise. The position requires multitasking in a dynamic environment and includes working assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. New hires will undergo 4-6 weeks of training, consisting of both classroom and on-the-job training.
