Customer Service Agent I

Church Mutual Insurance Company • Mechanicsburg, PA

283d • $21 - $29 • Hybrid

About The Position

Looking to join a vibrant organization that makes a difference? At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we've made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world — when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

Requirements

• High school diploma or equivalent required.
• Property and casualty insurance license required and relevant licenses must be renewed and maintained.
• Two years of customer service, industry, or equivalent work experience preferred.
• Post-secondary education or participation in recognized insurance education courses is desirable.
• Experience documenting during telephone conversations strongly recommended.
• Ability to work a pre-established work schedule and provide after-hours support for customer requests.
• Strong verbal and written communication skills.
• Excellent multitasking and prioritization skills.
• Ability to learn and utilize technology and software from a variety of sources.
• Comfortable analyzing exposures to recognize areas of concern and offer appropriate solutions.
• Positive, professional, and customer-oriented attitude.

Nice To Haves

• Bilingual candidates, particularly those fluent in both English and Spanish.
• A two- or four-year degree may waive all or a portion of the work requirement.

Responsibilities

• Provide timely solutions to customers primarily through telephone and email inquiries while optimizing the customer experience.
• Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns.
• Document all inquiries and actions taken.
• Process transactions, complete required forms, and produce insurance documents.
• Determine eligibility for additional coverages and policies, including quoting and selling.
• Create system documentation of all verbal/written interactions with a customer, including any actions that were taken.
• Gather and enter system data to process transactions and produce contractually correct insurance documents.
• Analyze, evaluate, and make decisions on eligibility of new business and quote endorsements.
• Offer risk management suggestions and adequately price insurance coverages.
• Maintain assigned tasks on a daily basis.
• Support Church Mutual customers across a specific geographic region.
• Work collaboratively in a team environment to achieve corporate and team goals to enhance the customer experience.
• Remain current on company systems, forms, and procedures.
• Maintain confidentiality of the organization's customers and data.
• Participate in individual and team trainings and meetings.
• Suggest improvements and participate in contact center initiatives to improve effectiveness.

Benefits

• Competitive salary based on experience and location.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED