Customer Service Agent I-Shop

Lithia & Driveway

94d

About The Position

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway 'Shop' operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home. The Customer Service Agent I - Shop reports to the Shop Supervisor.

Requirements

• Strong attention to detail
• Excellent communication skills
• Time management
• Sense of Urgency
• Active listening skills
• Critical thinking

Responsibilities

• Answers questions and helps move the digital transaction process forward
• Communicate effectively with customers through chat, phone, and email
• Single point of contact for the customer throughout the transaction
• Presents financing terms
• Presents protection products (ex: Extended warranties)
• Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
• Communicates paperwork and logistic timelines
• Maintain activity log
• Other duties as assigned

What This Job Offers